Returns are eligible within 10 days after the order is placed if a product is damaged, faulty or broken. The return shipping costs will be at the buyers expense. We are not liable for any damage done in the shipping process.
Clearance Items have a strict no return policy.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Beauty Direct Wholesalers ship Australia wide and internationally to New Zealand and the UK.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Orders that are placed by 11:00AM will be picked and shipped on that same day.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. The weight of items will be rounded to the nearest gram.